Privacy Policy

Balloon Bay respects your privacy. This page explains what information we collect when you visit balloonbay.us or contact us, and how we use it.

Information we collect

When you request a quote we collect the details you provide — such as your name, phone number, email, event type, date, venue, and event details — solely to respond to your inquiry and provide our balloon decoration services.

When you browse our website, standard server and analytics logs may record your IP address, browser type, pages visited, and referring URL. We use this data only to understand site performance and improve the experience.

How we use your information

We use your information to prepare quotes, communicate about your event, coordinate delivery and setup, and deliver our services. We do not sell your personal information to third parties.

We may share information with service providers who help us operate the website or process inquiries (for example, form delivery or hosting), but only as needed to perform those services and under confidentiality obligations.

Cookies and analytics

Our site may use cookies or similar technologies for basic functionality and analytics. You can control cookies through your browser settings. Disabling cookies may affect some site features.

Data retention

We retain quote and contact information for as long as needed to fulfill your request, maintain business records, and comply with applicable law. You may ask us to delete your information by contacting us at the email below.

Your choices

You may request access to, correction of, or deletion of personal information we hold about you. California residents may have additional rights under the CCPA. Contact us to exercise these rights.

Contact

Questions about this policy? Contact us at order@balloonbay.us or +1 (650) 502-5077. You can also visit our quote form for event inquiries.