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Privacy Policy

Last updated: April 1, 2025

At BalloonBay (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have.

By using our website https://balloonbay.us, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the site.

1. Who We Are

Website: https://balloonbay.us
Contact: order@balloonbay.us

This Privacy Policy applies to all visitors, users, and others interacting with our website.

2. What Data We Collect

We collect the following categories of data:

2.1 Data You Provide Directly:

  • Full name, email address, phone number (e.g. during contact or order submission);

  • Content you submit via forms or comments;

  • Media uploads (if applicable).

2.2 Automatically Collected Data:

  • IP address and country;

  • Browser type, device, and operating system;

  • Language and time zone;

  • Referrer (how you arrived at the site);

  • Site activity and navigation data (pages visited, time spent, etc.).

2.3 Cookies & Tracking Technologies:

We use cookies for:

  • Remembering user preferences;

  • Improving login experience;

  • Performance testing and analytics;

  • Personalized content or promotions.

You can control cookies in your browser settings.

3. How We Use Your Data

Your data may be used for the following purposes:

  • Fulfilling orders and providing services;

  • Communicating with you regarding your inquiries or purchases;

  • Improving site performance and user experience;

  • Sending updates, offers, and promotional content (with consent);

  • Fraud and spam protection (e.g. anti-spam systems);

  • Analytics and service optimization.

4. Data Sharing and Third Parties

We do not sell your personal data. We may share data with:

  • Service providers (e.g. Stripe for payments, ShortIO for links, cloud storage) to process your requests;

  • Legal authorities, if required by law;

  • Our team members, strictly for the purposes of order handling or support within CRM systems.

5. Data Retention

  • Order and payment data is retained as required by law (e.g. accounting regulations);

  • Comments and their metadata are stored indefinitely for automatic moderation;

  • User profiles (if registration is enabled) are stored until you delete your account or request removal.

6. Your Rights

You have the right to:

  • Request a copy of your personal data;

  • Correct, update, or delete your data;

  • Withdraw consent to data processing at any time;

  • Request data erasure (except where legally required to retain data).

To exercise your rights, email us at: order@balloonbay.us

7. Data Security

We use industry-standard security measures to protect your data:

  • SSL encryption on all pages;

  • Secure server infrastructure;

  • Regular software and plugin updates.

However, no method of transmission over the Internet is 100% secure.

8. International Data Transfers

Our site may use services hosted outside your country. This means your data could be transferred internationally. We only work with GDPR/CCPA-compliant service providers.

9. Embedded Content

Our articles may contain embedded content (e.g. videos, images) from external websites. These behave as if you visited those sites directly and may collect data, use cookies, and track interactions.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page. We recommend reviewing it periodically.

If you have any questions or concerns about this Privacy Policy, please contact us at:
📩 order@balloonbay.us