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Privacy Policy

Last updated: May 22, 2025

Privacy Policy & Terms of Use for BalloonBay

At BalloonBay (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This document outlines both our Privacy Policy and Terms of Use. By using our website (https://balloonbay.us), you agree to these terms.

Privacy Policy

1. Who We Are

This policy applies to all visitors, users, and individuals interacting with our website.

2. Information We Collect

2.1 Personal Information
We may collect your name, email address, phone number, billing information, and content submitted through forms.

2.2 Automatically Collected Data
We collect IP addresses, browser types, device information, language, timezone, referrer URLs, and navigation data.

2.3 Cookies & Tracking Technologies
We use cookies for enhanced user experience, analytics, performance testing, and personalized promotions. You can manage cookies via your browser settings.

3. How We Use Your Information

  • Providing services and fulfilling orders.

  • Communication related to inquiries and orders.

  • Site improvement and performance optimization.

  • Fraud prevention and spam protection.

  • Sending updates, newsletters, and promotional materials (with consent).

4. Data Sharing

We do not sell your personal data. We may share your data with:

  • Service providers (payment processing, cloud storage, customer support).

  • Legal authorities if required by law.

  • Internal team members for handling orders and support.

5. Data Retention

  • Order and payment information is retained per legal requirements.

  • Comments and metadata are stored indefinitely.

  • User profile data is stored until deletion or removal request.

6. Your Rights

You have the right to access, correct, update, delete, and withdraw consent for your data at any time. For requests, contact order@balloonbay.us.

7. Data Security

We use industry-standard security measures including SSL encryption and secure servers. No method of internet transmission is 100% secure.

8. International Data Transfers

Our services may use third-party providers outside your country. We work only with GDPR/CCPA-compliant service providers.

9. Embedded Content

Our site may include embedded external content, which behaves as if you visited those external sites directly.

Terms & Conditions

1. Use of Services

  • Eligibility: Users must be at least 18 years of age.

  • Account Responsibility: Users are responsible for maintaining account confidentiality and must immediately report unauthorized use.

  • Service Availability: Services may not always be error-free or uninterrupted due to maintenance or technical issues.

2. Prohibited Activities

You agree not to misuse our services, interfere with site functionality, attempt unauthorized access, or violate advertising guidelines.

3. Intellectual Property

  • All website content belongs to BalloonBay or licensors and is protected by intellectual property laws.

  • Users are granted a limited, non-exclusive, revocable license for personal, non-commercial use only.

  • Third-party content use requires appropriate authorization.

4. Payment and Fees

  • Service fees are specified in user agreements and contracts.

  • Accepted payment methods include credit/debit cards, ACH transfers, and online payments. Payments must adhere to agreed schedules.

  • Late payments may lead to service suspension or termination and incur late fees.

5. Limitation of Liability

  • Services are provided “as is” without warranties. BalloonBay is not liable for direct or indirect damages related to service usage or performance.

  • Advertising performance (leads, conversions) is not guaranteed.

6. Indemnification

You agree to indemnify, defend, and hold harmless BalloonBay, its directors, employees, agents, and affiliates from claims arising from your use or violation of these terms.

7. Governing Law

These Terms shall be governed by the laws of the State of California, without regard to its conflict of law principles.

8. Changes to Terms & Policy

We reserve the right to update or modify these Terms and the Privacy Policy at any time. Updates will be posted on this page, effective immediately upon posting.

Questions & Contact

For questions regarding this Privacy Policy and Terms & Conditions, contact us at:

📩 order@balloonbay.us